Returns Policy

GENERAL

1.These conditions of sale by Builders Hardware Direct to its sale and distribution of Builders Hardware and other items from time to time offered for sale by Builders Hardware Direct (“Goods”) and purchased by any customer (“Customer”).

2. The following terms and conditions supersede any inconsistent or supplementary provisions contained in the Customers purchase order or any other communication, Builders Hardware Direct contracts with the customer on condition that the customer accepts these terms and conditions without modification or qualification and, without prejudice to this, the delivery of Goods or the acceptance of Goods or any other act or conduct of the customer in confirmation of the supply of Goods shall constitute an unqualified acceptance by the customer of these terms and conditions No representations, warranties or guarantees other than those contained herein and no variation of these terms and conditions shall be binding on FIRM unless contained in a written document signed by Builders Hardware Direct’s company secretary. Any variation representation or guarantee made as aforesaid will apply only to the particular order concerned except where otherwise agreed.

PRICES

1. Builders Hardware Direct reserves the right to change the price of Goods stated on its price list in force at the date of order acceptance of the Goods. Value Added Tax and any other taxes or duties chargeable in respect of the sale of Goods shall be payable by the Customer in addition.
2. Payment is due in full on the date of written notification to the Customer that the Goods have been dispatched. Payment can be made from any available option that Builders Hardware Direct offers on the current website.

DELIVERY

3. Any delivery date quoted is only an estimate and not of the essence. Builders Hardware Direct accepts no responsibility for any delay or failure to deliver.

3.1 Shortages should be notified in writing to Builders Hardware Direct within (3) three working days of delivery, marked for the attention of the Administration Department. Any claims submitted after this timescale shall be rejected.

 

3.2 Deliveries are to Mainland UK Addresses only

WARRANTY

4. Builders Hardware Direct warrants to the customer that the Goods are free from defects in materials or workmanship at the time of supply. Builders Hardware Direct’s only liability in the event of any breach of this warranty shall be to replace without charge any defective Goods returned to it within ninety days from the date of delivery and to refund to the Customer any postage costs incurred in returning defective Goods. This warranty does not oblige Builders Hardware Direct to replace Goods damaged through misuse or neglect.
5. The undertaking to replace or repair Goods which fail to comply with the warranty contained in clause 4 shall be the full extent of FIRM ‘s liability in respect of the sale of the Goods. Except as aforesaid, all warranties or representations expressed, implied statutory or otherwise and whether arising under the contract of sale, or under any prior agreement, or in oral written statements made by or on behalf of Builders Hardware Direct

In the course of negotiations with the customer or its representatives are hereby excluded. Under no circumstances shall Builders Hardware Direct be liable for any direct, indirect, consequential or incidental loss or damage or injury of any kind whatsoever (including without limitation loss of revenue contracts or profits) or for any damage to or destruction of property, however caused or arising and whether or not as a result of negligence of Builders Hardware Direct except for death or personal injury caused by the negligence of Builders Hardware Direct.

SPECIFICATIONS

6. Builders Hardware Direct reserves the right to change designs, colours, material or specifications of goods at any time without prior notice.

RETURN OF GOODS

7. No returns are permitted unless pre-authorised. Returns requests must be submitted in writing, with the reason for the return clearly marked on it. As a general principle Builders Hardware Direct will replace free of charge or give credit for all faulty goods returned in accordance with Builders Hardware Direct’s current returns policy.-

DAMAGED GOODS

8. The customer must notify Builders Hardware Direct within (3) three working days after delivery of any damage to Goods in transit and Builders Hardware Direct will replace such goods free of charge. BUILDERS HARDWARE DIRECT shall not be required to replace any Goods damaged in transit and the customer shall be obliged to pay for them if the customer does not comply with this notification requirement.

PROOF OF DELIVERY

9. Proof of delivery requests will be accepted within three months of the invoice date. A charge will be made for proof of delivery where it is proved that delivery was made, and a signature obtained. Upon presentation of the proof of delivery Builders Hardware Direct will charge £2.00 plus VAT for these P.O.D. requests which are placed within one month of the invoice date, and £5.00 plus VAT for requests placed after one month of the invoice date.

RISK, PROPERTY & REPOSSESSION

1. Risk of loss or damage to the Goods shall pass to the customer on delivery by BUILDERS HARDWARE DIRECT or its agents to the customer.

• Absolute property in the goods shall remain in Builders Hardware Direct and shall not pass to the customer until Builders Hardware Direct has received payment in full for all Goods delivered and any additional sums due under the contract under which the Goods are supplied. For these purposes BUILDERS HARDWARE DIRECT has only received a payment when the amount of that payment is irrevocably credited to its bank account.
• Subject to clause 10.2 Builders Hardware Direct shall retain title to the goods where the Goods had been attached to any other product not owned by Builders Hardware Direct provided the goods are readily identified or separate from the resulting composite or mixed product.
• If any goods owned by Builders Hardware Direct are attached to, mixed with, or incorporated into any other product not owned by Builders Hardware Direct and the goods are not identifiable from the resulting composite or mixed product title to the resulting composite or mixed product shall rest in Builders Hardware Direct and shall be retained by Builders Hardware Direct for as long as and on the same terms as those which it would have retained title to the Goods.
• The customer shall store any Goods owned by Builders Hardware Direct in such a way that they are clearly identifiable as Builders Hardware Direct’s property, shall maintain records of them identifying them as Builders Hardware Direct’s property, of the person to whom it sells or disposes of such property and of the payments made by such persons for such property. The Customer will allow Builders Hardware Direct to inspect these records and the Goods themselves upon request. In the event of any doubt as to ownership, any Goods in the Customers possession supplied by Builders Hardware Direct shall be deemed to belong to Builders Hardware Direct unless the Customer can prove otherwise BUILDERS HARDWARE DIRECT shall be free at any time when any payments from the Customer are outstanding to appropriate payments made by the Customer to any outstanding invoice not withstanding any express appropriation by the Customer at the time of payment.
• If the Customer sells or otherwise disposes of or makes any insurance claim in respect of the Goods prior to making payment in full for the Goods, it shall not give any warranties or incur any liability on behalf of Builders Hardware Direct, Builders Hardware Direct shall be entitled to trace the proceeds of sale and any insurance proceeds received in respect of the Goods. Such proceeds shall be paid into a separate bank account and shall be held by the Customer on trust for Builders Hardware Direct.
• If the customer fails to make any payment to Builders Hardware Direct when due, enters into bankruptcy or a composition with a creditor has a receiver or Manager appointed over all or parts of its assets, or become insolvent, or if BUILDERS HARDWARE DIRECT has reasonable cause to believe that any of these events is likely to occur, Builders Hardware Direct shall have the right, without prejudice to any other remedies.
• To enter without prior notice any premises where property owned by it may be and to discharge any sums owned to by the Customer.
• To require the customer not to resell or part with possession of property owned by Builders Hardware Direct until the Customer has paid in full all sums owned by it to Builders Hardware Direct.
• To withhold delivery of any undelivered Goods and to stop any Goods in transit
  
  FORCE MAJEURE
  11. Builders Hardware Direct shall not be liable for any loss or damage caused by the delay in the performance or by the non-performance of any of its obligations here under where the same is occasioned by any cause whatsoever which is beyond Builders Hardware Direct Media ‘s control including but not limited to Acts of God, hostilities, civil disturbance, requisitioning, governmental or municipal restrictions prohibitions or enactment of any kind, lockout or trade disputes (whether involving its own employees or those of any other person) difficulties in obtaining workmen or materials, breakdown of machinery, fire or accident. Should any such event occur Builders Hardware Direct may cancel or suspend any order of Goods by the Customer without incurring any liability for any loss or damage thereby occasioned.

  PROPER LAW

  12. These conditions shall be governed and construed by English law and the English courts shall have exclusive jurisdiction in connection herewith.

  MISCELLANEOUS

  13. In the event that any provisions of the Commercial Terms and Conditions of sale or any such provision shall be held by a court of law to be contrary to law, the remaining provisions of the commercial Terms and Conditions shall remain in full force and effect.